Henfield Medical Centre

Henfield Medical Centre 2024-04-26 Person 4 5 0

Sometimes it takes a long time to get through because of calls waiting & when you do to make an appointment with your GP you're told none for at least 2 weeks or more. Surely you can put more staff answering the phones at busy times. I understand that DR'S are busy but when I have been there the waiting room is almost empty. I think you need to concentrate on DR'S seeing patients instead of so much telephone appointments because how can a Dr tell what's wrong without seeing you

More telephones being answered at busy times which would help telephone queues & less telephone appointments by DR'S over the phone Also important results of any kind should be notified to the patient concerned without them ringing to find out

Henfield Medical Centre 2024-04-26 Person 4 5 0

The procedure of getting my COVID update was very easy,having received an invitation by text . I arrived a few minutes early for the injection and wa seen within five minutes. The nurse was friendly , professional and left within two minutes Excellent service

Nothing

Henfield Medical Centre 2024-04-26 Person 5 5 0

Always helpful and caring

You do the very best you can thank you

Henfield Medical Centre 2024-04-25 Person 5 5 0

Dealt with Kim …. Just fabulous Helpful Compassionate Informative

Nothing

Henfield Medical Centre 2024-04-25 Person 4 5 0

Problem with booking appointments is the length of waiting time at busy periods. On rare occasions the phone has given the engaged tone.

I think at busy times you really need additional staff to answer the phone.